TERMS AND CONDITIONS
REGULAR SHIPPING: Normally, orders leave the shop within 48 hours. Unless you have selected UPS 2nd Day Air as an option your package will be sent via Priority Mail. There is no Tracking # provided with Priority Mail. Orders sent Priority Mail normally take 3-4 working days to arrive.
UPS 2nd DAY AIR: If you select UPS 2nd Day Air as your shipping option order will take 2 days in transit, and you WILL be provided a Tracking #.
UPS does not count Staurday or Sunday as part of their time in transit. There is no UPS Pick-up on Weekends. Selecting the UPS option does not speed the time it takes to process your order, or move you ahead of any other orders already in house.
Your satisfaction is always 100% Guaranteed!!
We respect and appreciate our customers and we want you to be completely satisfied with your purchase from NYFirestore.com.
The Firestore Guarantee: If you are not completely satisfied with your purchase simply return it to us for a full refund or exchange.
Need a different color or size? No problem! Return your purchase with a note stating your needs and we will gladly make the exchange. Once we receive your package we will then ship your exchanged items back to you at no additional charge.
Please ship your exchanges to:
17 Greenwich Avenue
New York, N.Y. 10014
Refund? No problem! NYC Firestore will refund your purchase price of any item up to 45 days after your purchase date. Items returned after 45 days will be given store credit or given the option to make an exchange. Refunds are processed upon the receipt of your return. Refunds can take 7-10 days to appear on your credit card.
Unfortunately, we cannot refund your shipping costs but if you are making an exchange there will be no additional shipping charge to you.
TRADEMARKS & COPYRIGHTS:
Firestore, NY911.com & NYFirestore.com are divisions of Finest, Bravest & Boldest, Inc.
"New York Firefighter’s Friend" is a Federally Registered Trademark of Finest, Bravest & Boldest, Inc. Reg. No. 1,831,404. Registered April 19th, 1994.
"Rikers Island Swim Team" is a Federally Registered Trademark of Finest, Bravest & Boldest, Inc. Reg. No. 2,258,229. Registered June 29th, 1999.
"NY911" is a Federally Registered Trademark of Finest, Bravest & Boldest, Inc. Reg. No. 2,302,710. Registered December 21st, 1999.
“NYFIRE” is a Federally Registered Trademark of Finest, Bravest & Boldest, Inc. Reg. No. 2,406,670. Registered November 21st, 2000.
“Keep Back 200 Ft.” is a Federally Registered Trademark of Finest, Bravest & Boldest, Inc. Reg. No. 3,185,134. Registered December 12th, 2006.
NYFirestore.com is copywritten in accordance with title 17, United States Code. Registration #VAu 332-874. Date of registration September 8th 1998.
NY911.com is copywritten in accordance with title 17, United States Code. Registration #VAu 463-205. Date of registration September 17th 1998.
All images, text and scripts are protected under United States law. Reproduction of any and all images and designs is strictly prohibited.