Shipping Information

As always, Your satisfaction is 100% Guaranteed!!


REGULAR SHIPPING:  Normally, orders leave the shop within 48 hours.  Unless you have selected UPS 2nd Day Air as an option your package will be sent via Priority Mail.  There is no Tracking # provided with Priority Mail. Orders sent Priority Mail normally take 3-4 working days to arrive.

UPS 2nd DAY AIR:  If you select UPS 2nd Day Air as your shipping option order will take 2 days in transit, and you WILL be provided a Tracking #. 

UPS does not count Saturday or Sunday as part of their time in transit.  There is no UPS Pick-up on Weekends.  For example, if you place an order ar 7PM on Friday and request UPS 2nd Day Air, the EARLIEST it could go out would be Monday, end of the day.  Selecting the UPS option does not speed the time it takes to process your order, or move you ahead of any other orders already in house.



UPS 2nd Day Air is NOT AVAILABLE on Canadian or Foreign orders. has been shipping to our international customers worldwide  for over a decade.  We use U.S. Global Priority Mail as our International carrier as Global Priority is fast and reliable.

International orders normally take anywhere from 1-2 weeks to arrive, and can, on occasion, experience Customs and Security delays beyond that.


Overseas and Canadian orders are shipped via Global Priority Mail on packages under 4lbs and Parcel Post on packages over 4lbs.

Our retuns and exchange policies below, apply to both U.S. & international orders.



Whether you are a first-time customer or a loyal, long-time customer, you deserve to be completely satisfied with your purchase from NYC’s Original Firestore.

The Firestore Guarantee:  If you are not completely satisfied simply return your purchase to for a full refund or exchange.

Need a quick refund or exchange?  No problem! 

Send an email to: 

Or call us at the Firestore 12PM – 7PM Daily  

Phone:  212-226-3142

Send your Returns and Exchanges to:

The Firestore

17 Greenwich Avenue

New York, New York 10014

Attn: Returns and Exchanges

Once your return arrives at the Firestore, we will gladly process your refund or make the exchange.  The Firestore will not charge you again to re-ship your exchanged items back to you. 

Need a Refund? 

We understand that sometimes you just want a refund.

NYC Firestore will refund the purchase price of any item up to 45 days after your original purchase date. 

Items returned after 45 days will be given store credit or an exchange.

Refunds are processed upon the receipt and approval of your return. 

Refunds can take 5-10 days to appear on your credit card

Unfortunately, we cannot refund your shipping costs but if you are making an exchange there will be no additional shipping charge to you.

Thanks again for choosing New York City’s Original Firestore, Since 1991